Air Around The Clock

GOD AWFUL COMPANY!
Run, don't walk to the nearest exit. If I could give no stars, that would be generous.

This company is perhaps the worst company I have ever dealt with. I live in a luxury high rise in FLL. This company was on a list of approved vendors allowed into the building. Unfortunately, the list was alphabetical and I chose the first name that appeared.

On October 18, 2023, I called them to service an HVAC in my apartment that was not producing heat. I watched the tech spend over an hour trying to figure out what was wrong. In my opinion, he had no clue what he was doing. I left the room for a few minutes and when I returned, he had removed an expensive Wi-Fi thermostat that communicated with a smart app with a non Wi-Fi thermostat, leaving me with no remote option to control the heat.

I was told my thermostat was faulty. I was charged $325.00 for the new thermostat. When he left, the system was producing heat. The problem was the tech never stayed to see if the system would shut off.

THE TECH ALSO LEFT WITH MY WI-FI- THERMOSTAT, without telling me he was taking it. When I went to use the heat for the first time, it never shut off. I had the building engineer come to check the system. After careful examination, he removed the new thermostat, undid the maze of jumper wires and gave me an inexpensive thermostat to hold me over until I replaced that with a Wi-Fi thermostat.

So now I call the company to complain and ask for a refund. I spoke with Brittney, who represented herself as a supervisor with the company. I explained the situation and requested a refund. Brittney took the position that they did nothing wrong and no refund was offered.

I suggested we split the difference. 'No' to that as well. I told her I would write a scathing review (which I realized once I got to the review page, I was in the majority of one star reviews, so I see why she didn't care. She did call me back and offer a one year maintenance contract, but I explained that I was selling the condo and certainly wouldn't want them back in my apartment anyway.

I did tell her that I would make sure that their company was removed from the approved vendor list for my building and she promptly told me I would hear from their legal department if I did that. Now that's customer service! Incidentally, after discussing my situation with our building management, they have been removed from the approved vendor's list. Lastly, where is my expensive Wi-Fi thermostat?

Why did he take it without permission? I'm not saying they did this, but I have heard of companies doing this and then re-selling it to some other unsuspecting customers. I want it back.

Just a horrible experience. AVOID LIKE THE PLAGUE

I got a brand new 5 Ton AC installed on 03/07/2023 (6 months Ago) by Air Around the clock. Few weeks ago I got a email from them telling me that I need to schedule a maintenance appointment.

I called and they scheduled for 09/14/2023 (Thursday morning).

They came and did whatever they need to do, they left everything seems fine and the next day (Friday night) my AC stopped working. Yes! After their maintenance visit my air stop working.

We called them and they sent someone here (Saturday) the guy said that I need a new compressor for my BRAND NEW AC.

So I said to him this is a brand new AC how come I need a new compressor. The technician told me that he does not make AC so is not his fault.

So this is how we get treat buy Air Around the Clock.

THEY DON'T MAKE AC.!

I called their office and seems that they need to order a NEW compressor FOR MY BRAND NEW AC.

It is 85 F inside my house right now.

The lady on the phone told me that she need to get all the information from the technician to call me and let me know when they will come to fix my BRAND NEW AC.

As you cant imagine nobody call me so I kept calling today We called and they said 4 to 5 days.

Because is coming from fort Myers she said!! Sounds like They are walking here with the compressor to take 5 days to get here.

Funny enough to install the system was next day.

every time they are called they evacuate and recharge the system and add more oil every time so the unit has more oil than refrigerant to save them money yet warranty will pay for that, My compressor went out and they replaced it at he time there was oil in the yard in a ten foot radius of the unit , the Teck said i have never seen so much oil. They replaced it and eight months later the compressor failed again breaking both copper tubes and oil everywhere again .

I hear them talking crap thru the windows and when you confront them they shut up and talk down to you like you dont know anyting . I have moved on to Four star air, I will never call air around the clock or there parteners , All year cooling!

Hi, I have the displeasure of being a customer of this company for more than 20 years, I am already on the second unit in 17 years, and the second unit they did not give me 10 years of warranty, which is normal, in addition to the price of the units, they have cost me more than $3k in repairs, and today I had another visit, because my air did not cool, in the visit the technician said, that my compressor was hot, and that I would probably have to change the unit, but he said if I wait about 4 or 5 hours, for it to cool down, it could work, but during this visit, he removed some connections, and put them back in place, and after removing the fan, to have access, the compressor disconnected one of the connections of the compressor, more than chamer the technician I saw in the gas inlet pipe, I have a window that I can see if the gas is circulating or not, and it was circulating, returning to the copressor and the technician, who said that the compressor was blocked, as if it circulated the gas, and he told me to change the device, all for a cost the $5,600, now I went to the device, and I looked and found that a connection was out of the compressor, and that a layman would not see it and would not be able to reconnect, where I see the most lack of HONESTY of this company, I advise everyone not to use this company that is dishonest with customers

They installed a $5000 Rheem 3 ton air conditioner in Aug. 2017.

A couple of days later it stopped working because the pan filled up with water. They came and put in a new drain line. In June 2019 it stopped working again because the pan filled up with water. They came and flushed out the drain that had they put in, cost $100.

In July 2019 it stopped working again because the pan filled up with water. They put in a condenser fan motor, cost $300. In August 2020 it stopped working again, because the pan filled up with water and was not draining. They came out and said it needed a new air handler motor, cost $500.

A week later the pan once again filled up with water and it stopped working. They came out and flushed the line.

Since it has had draining problems since they put in the new drain line in 2017, and this is the constant problem, I think they did a poor job of it. I also question whether the $500 air handler motor was necessary, since they came out because of the water in the pan and determined the need was a new motor, but a week later the same thing happened with pan filling up and the air conditioner stopped working.