Kris P Cxe
map-marker Pompano Beach, Florida

Great Service

I called Air Around The Clock on 7/18/18 because my unit stopped cooling. I had some friends that recommended me to ATC. My experience was wonderful. Sam came to my house, explained to me what was the problem and had my unit cooling within 30 minutes. I will definitely be recommending them to my friends and neighbors. Thanks ATC and Thanks Sam. you took the time to let me know exactly what you were doing, even though I had a million questions. My son has been having some issues and was going to call a competitor, but I will make sure he calls and asks for Sam. I will be needing a new unit in the future, and I will definitely call ATC and ask for Sam.
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Reason of review:
Good customer service
Anonymous

Best AC company in Florida

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Was skeptical at first. But I needed a new unit & decided to call them. Sam came over & was nice, polite & knowledgeable. Went with them. Manny installed the Rheem unit & I am as happy as can be. He had told me that it would take most of the day to install. After about 5 hours, I was happy to see that the unit came on, and is much quieter than my old Carrier. Great job ATC. Keep up the good work. Let's keep South Florida Cool. I will be recommending this company to all my friends and neighbors. Love the commercials. The customer service we received was excellent.
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Pros:
  • Sam
  • Manny
Reason of review:
Good customer service
Anonymous

Excellent!

Air around the clock recommended a two stage unit to replace my old unit! It was installed in a day. The installers were polite and very efficient. My electric bill went down and my house is very cool!
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Reason of review:
Good customer service
Anonymous

The worse company took over 4 months and still fail inspecti

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It started July 29, 2017 when they put in the new air unit. Then they had to order a special breaker which started September 1 and as of October 17, 2017 the city of coral springs came out and failed inspection Because again they put in the wrong circuit breaker.

I have missed work since September 1 without pay on days that you were around the clock was supposed to put in the new breaker but it’s always been the wrong breaker and after seven weeks they have to try and order a new circuit breaker for them to come out and me to take another day off and for the city to come out that’s another day off without pay. I wouldn’t recommend it around the clock to my worst enemy it is the worst I have ever seen in my life

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Reason of review:
Bad quality
Anonymous

Aweful a/c company who takes things from your home

I have used this company since around 2006. It has seriously gone down hill. It’s been over a month now and I am still waiting for them to replace the aluminum air filter that they took, without permission, from my home. I am also now stuck with an oversized a/c unit for my exterior and my interior (bigger is NOT always better). For my exterior this means I have this monstrosity sitting on my patio with additional concrete poured over my existing concrete slab, as an eyesore and for my interior this means I’ve lost a closet and can no longer open or close the doors. Did I mention how they took my aluminum air filter?! I’ll deal with the monstrosity unit, but I’m pissed that something of mine was taken out of my house without my permission and they have yet to respond to me. To date, still no response from the company after multiple phone calls and even a Better Business Bureau complaint. Looks like I’ll also be writing reviews on a FB Fan Page I run with over 35,000 followers along with another 10,000 followers on Instagram, Pinterest, Linkin, Twitter, Yelp, Angie’s List, Manta, Ripoff Report, and any other Social Media site I can find.
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Reason of review:
Order processing issue
Anonymous
map-marker Fort Lauderdale, Florida

Horrible experience and service!!

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Worst company and customer service!!! Buyer beware. We had our unit installed and from the moment the technicians were done we had nothing but problems. Always got the run around as to what was actually wrong with the unit but never a clear answer. These people are *** artists. Such a horrible experience. Spent $5000 on a unit and it's garbage! We haven't gone six months without any problems! And not to mention out electric bill is sky high! Our unit runs constantly. Last time I spoke to the representative they said we should use another company to service our Ac unit. WHAT!! who says that? It's like they got their money and don't want to be bothered with their own problem. Again worst company and service. Stay away!!
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Reason of review:
Bad quality
Anonymous
map-marker Davie, Florida

Rude, horrible customer service!

We moved to Davie 2 years ago. Called air around the clock when our 26 year old unit was acting up. They sold us a $4,000 unit. We figured living in a Florida it was a great investment and I work from home. A year and a half later, the system froze up! We called them and they sent Danny out. He was in his cell phone the entire time. The unit was completely frozen. I asked "why"? It's a new unit! He didn't know why. He let it defrost and added freon and left. Charged us $125! 4 hours later, the unit still did not shut off, house did not cool off. We called them and they sent another guy right out. He was rude like we were inconveniencing him. He defended the first guy, said the system was fine and left! Fast forward; it's been 7 weeks and unit still is not working right. Electric bill is thru the roof. The manager of customer service "Susan" is the rudest condescending person We have ever dealt with. Then there is "Brian" the manager? Said we could use another company! Hello! They charged us $4,000! Has anybody sued these crooks?
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Reason of review:
Poor customer service
Anonymous

Worst rip off ever! Please beware!

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After 15 years, and no service calls, it was time to replace my air conditioning unit. Not knowing who to call, I contacted Air around the clock based on their advertising. 9 months ago the unit was replaced. Every three months I have to call them and *** work because the unit stops working. They do not seem concerned in the least and simply recommended I buy the service plan after my year warranty is up. It's currently 92 degrees in the house and they think the unit I bought for over 5 grand is just fine. Don't get suckered like me. Go with a small company that cares.
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Reason of review:
Bad quality
1 comment
Guest

They just did the same thing to us!!!!

Mahkai Pdn
map-marker Coconut Creek, Florida

Talk about Price Gouging!

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Contacted this company through their website about my air just stop producing cool air abruptly. Came by in the morning and had to pay a $95.00 fee which would apply to any needed service. My system is on the roof so he got his ladder and in less than 10 minutes told me I need new fuses and a capacitor. Total price: $345.00. Told the gentleman to contact his manager/owner and tell him that was a crazy price as I know the price of capacitors range from $7.00 up to the highest on line was $65.00. Had a showing of my condo to sell so needed to get the A/C working but not at that price. Took him longer to go to his truck, talk to his manager/owner and said they can't come down on the price then it did to diagnose the issue and replace the two items.

This is not my first time with super high prices for A/C wrok here in south Florida. I buy, renovate homes for a living. Unfortunately I do not do AC work but in the 7 companies I have contacted to do work only one had a fair pricing.

I would never recommend this company to anyone. Please do you home work before you call any AC company. Easy to look up part numbers on the INTERNET, get idea of what you should be paying and get companies you trust and can use more than once they rip you off. how do they sleep at night. Not only the owners, but they guys who do the work and know they are charging too high of prices for parts and even labor sometimes. They never write you up a estimate showing the two, just one total and never even part numbers. Sad!

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Cons:
  • Over price for parts
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Guest

I agree BEWARE of Air Around the Clock. Lingstrom is much better

Anonymous
map-marker Coral Springs, Florida

Great Company !

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I have a 4 year old Carrier AC system . My air conditioning was not cooling properly and I called Air Around the Clock at about 4pm and they had someone at my home within a few hours .The technician figured out the problem and the unit was up and running shortly thereafter . In South Florida when your air stops cooling, you just want it fixed as soon as possible and they were great . In the future I have no reason to call anyone else , they were professional , competitively priced and took care of the problem . Thank You to Air Around the Clock , I will definitely recommend them to my friends and family
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Reason of review:
Good quality
Anonymous

Customer Service Reps are HORRBILE Specially THELMA VERY RUDE, DISRECSPECTFUL, ARGUED WITH ME CONSTANTLY, VERY VERY RUDE

CUSTOMER SERVICE REP NAMED THELMA VERY VERY RUDE, DISRESPECTFUL, ARGUED CONSTANTLY WITH ME I PAY THEIR SALARIES AND I WAS TREATED LIKE ***. I WILL NEVER EVER USE THIS COMPANY AGAIN NOR WILL I TELL ANYONE TO USE THEM WE LIVE IN SOUTH FLORIDA WHERE THERE ARE TONS OF COMPANIES THAT DO WHAT YOU DO AND YOU ARE THE WORSE OF ALL. Will NOT RECOMMENED TO ANYONE DONT USE THEM THEY CHARGED BY CREDIT CARE $495.00 AND HAD TO CHASE THEM FOR AN INVOICE TO SEE WHAT EXACTLY THEY DID IT TOOK ME 3 DAYS TO GET AN INVOICE UNBELIEVEABLE DO NOT USE THEM UNDER ANY CIRCUMSTANCE EXTREMELY RUDE!!!!!
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Cons:
  • Rep thelma very very rude with me the whole time
Reason of review:
Other issue
Anonymous
map-marker Boca Raton, Florida

Worse A/C or HVAC Company In South Florida !

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Bad service, rude employees, arrogant management. Stay away at all costs. Installed a AC unit that leaked water all over my carpet and ceiling due to defective install, and never paid for the damage to my home. Employees are leaving this company in droves due to horrific management and highly negative reviews on this company here and on all other rating websites. AVOID THIS FIRM AT ALL COSTS OR HIRE THEM AT YOUR OWN RISK !! ad service, rude employees, arrogant management. Stay away at all costs. Installed a AC unit that leaked water all over my carpet and ceiling due to defective install, and never paid for the damage to my home. Employees are leaving this company in droves due to horrific management and highly negative reviews on this company here and on all other rating websites. AVOID THIS FIRM AT ALL COSTS OR HIRE THEM AT YOUR OWN RISK !!
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Loss:
$500
Cons:
  • Will not repair brand new broken unit
Reason of review:
Poor customer service

Preferred solution: None. Deadbeat company that does poor work and *** over their customers

1 comment
Guest

I suggest you to search other company to your repair services, there are many companies in Florida like waynegroupservices.com who offer these services, check the reviews first.

Anonymous
map-marker Boca Raton, Florida

Need a new air conditioner? not really

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tech came to house...........I had a leak in the ceiling of the garage............he checked the system and said the drip pan was rusted......I asked if he could change the pan and he said that I must buy a new system..........I ordered it for the very next day..........however, later that day I had a restoration company come to take care of the wet carpet and ceiling tiles in the garage and was told where the water damage came from. It was NOT from the air conditioner, it was from the roof. Of course I immediately cancelled the install of the new air conditioner. PS I called the company and asked how much it would cost to only install a new drip pan..............are you ready?????? $500.00 WHAT A RIP. Air around the clock rips customers off D.F
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Reason of review:
tech misdiagnosed the problem and just wanted me to buy a new air conditioner

Preferred solution: Let the company propose a solution

Anonymous
map-marker Fort Lauderdale, Florida

Air Around The Clock Air Conditioner Installation Review

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BEWARE!!!!!! AATC failed to get required permits, they did not install a drain pan, emergency float switch, and when the line clogged and flooded my downstairs ceiling there response was that those thing just happen and they had no responsibility.
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Reason of review:
Bad quality
Anonymous
map-marker Hallandale Beach, Florida

Air Around The Clock Air Conditioner Installation Review

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Terrible company purchased a brand new unit for $3500.00. For the next year kept breaking down (under warranty) and told by the repairman that the unit was installed incorrectly. Asked to speak with a manager no call back -Terrible customer service and now out of warranty and still breaks down 3-4 times a year
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Reason of review:
Bad quality